Point the camera towards the front side of a document.
It would appear that you already have a profile created on our platform.
Enter email and click the button to ping the doctor and we will send your next step.
Make sure you are not covering any part of the card with your fingers.
Avoid direct harsh light because it reflects from the card and can make parts of the card unreadable.
Try to keep the phone and card still while scanning. Moving either can blur the image make data on the card unreadable.